As WordPress has grown (up), powering more and more large websites and businesses, it’s become much more complicated, and more important, to manage your WordPress installs with vigilance. This means you need to pay attention to all aspects of your environment from the application level to the hosting environment, ensure everything is optimized (no plugins running amok!) and most importantly secure.
At (mt), we’ve leveraged our experience and first hand client stories to develop products we feel address the modern and future needs for WordPress “power users”. CloudTech is arguably one of the most important products we’ve launched in the last five years. A support product delivering managed services from analysis to solution implementation to “Always On” service plans, CloudTech was built to lead the managed services industry and define TSaaS (Technical Support as a Service). It took years to build a managed services product we feel stands up to, and embodies the passion of our standard 24/7 support. Experience it for yourself. You will be able to schedule time with one of our CloudTech engineers at WordCamp Chicago to go over any issues you may be having with your site!
In tangent with CloudTech, we launched a totally retooled VPS platform, built to serve businesses and power bloggers alike. The DV platform, formerly the (dv) and (ve) products, features a new SLA, upgraded hardware, new virtualization under the hood, and enhanced premium support options (CloudTech). The DV platform is covered by an SLA, called the 20/20 Uptime Guarantee, ensuring 99.999% uptime. We will credit a customer 20% of their monthly service charge for each 20 minutes of downtime. That’s an industry leading SLA.
All in all, (mt) Media Temple is focusing improving end users’ experiences and keeping our users’ sites secure and fast.